At 365dailyastro, we ensure that all products are carefully inspected before shipping. However, if you receive a defective or damaged product, we will replace it at no additional cost.
Replacement Eligibility
Products are eligible for replacement if:
- Product received is damaged, broken, or defective
- Wrong product was delivered
- Product is significantly different from description
- Gemstone certificate doesn't match the product
- Missing accessories or parts
Replacement Timeline
- Request Period: Within 7 days of delivery
- Processing Time: 2-3 business days after receiving returned product
- Replacement Delivery: 5-7 business days
How to Request a Replacement
- Contact Us: Email support@365dailyastro.com or call +91 82852 82851 with your Order ID and photos of the defective product
- Approval: Our team will review your request within 24 hours
- Return Shipping: We'll provide a return shipping label (if applicable) or arrange pickup
- Inspection: Once we receive the returned product, we'll inspect it
- Replacement: We'll ship the replacement product within 2-3 business days
Return Conditions
- Product must be in original packaging (if possible)
- Include all accessories, certificates, and tags
- Provide clear photos showing the defect or damage
- Product should not show signs of use or alteration
Non-Replaceable Items
The following items cannot be replaced:
- Energized products once energization rituals are performed
- Personalized or custom-made products
- Products damaged due to misuse or improper care
- Digital products or consultation services
- Products altered or resized after delivery
- Items purchased during special sales (unless defective)
Gemstone Replacement
For gemstones, replacement is provided only if:
- The stone is significantly different from the certificate
- Stone arrives broken or chipped
- Certificate authenticity issues are found
Note: Natural variations in color and clarity are normal and do not qualify for replacement.
Shipping Costs
- Defective/Wrong Product: We bear all shipping costs
- Customer's Choice: Customer bears return shipping costs
- Exchange: We cover shipping for replacement product
Out of Stock Situations
If the replacement product is out of stock, we will offer:
- Full refund to original payment method, OR
- Store credit for future purchase, OR
- Alternative product of similar value (with your approval)
International Orders
For international orders, replacement process may take longer due to customs and shipping. We recommend contacting our customer service for specific timelines.
Contact Information
For replacement requests or queries:
Email: support@365dailyastro.com
Phone: +91 82852 82851
WhatsApp: +91 82852 82851
Important:
Please inspect your order immediately upon delivery. Report any issues within 48 hours for faster processing. Keep all packaging materials until you're satisfied with the product.